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Carla DeMello

President, Employee Benefits

Carla serves as the President for GCG’s employee benefits business. In this role, Carla is responsible for driving the strategic direction of the employee benefits division along with all aspects of client experience and operations oversights. As the leader of employee benefits, she focuses on ensuring GCG delivers exceptional service by overseeing the teams, solutions and infrastructure to meet the ever-evolving benefits landscape.

With over 15 years of benefits administration and operations experience, Carla has helped organizations think beyond the conventional delivery of service support, transforming corporate operations into a strategic business driver. With relevant prior experience in human resource, labor, benefit administration and insurance carrier environments, Carla’s background provides a breadth of perspectives when it comes to understanding the interests and intricate operations of each stakeholder.

Carla is passionate about organizational and leadership development. She believes the team builds capacity and momentum through continual process evaluation, investments in innovations, and measured outcomes. Similarly, Carla strives to both identify and develop rising talent, and believes strongly in mentoring others to help them achieve their career aspirations. She is active in diversity and inclusion initiatives and is a member of Alera’s Women’s Leadership Committee.

Education: BA, Benefits Administration and Compliance, DePaul University

Certifications: Managing People to Perform (Predictive Index), Project Management, FMLA and ADA Compliance, Producer License for Health & Life